Help Center

A Kenya-focused real estate and land marketplace built around trust, not advertising. Every Listing, Agent and Service Provider is ranked by a computed Trust Score — never by who paid the most — and we're not an estate agent ourselves: we connect Seekers with Landlords, Agents, Developers and Service Providers, and give every one of them tools to prove they're legitimate.

No. Browsing, searching and viewing Listings never requires an account. You'll need one to save a Listing across devices, message a Provider, book a Safe-Meet viewing, or use AI Scout — creating one takes under a minute.

A Seeker account is for finding a home, plot or commercial space — it never creates a Workspace and never carries provider fees. Landlord/Owner, Agent/Broker and Developer/Investor accounts each create a Workspace: a full console for publishing Listings, managing bookings, your team and (on eligible plans) your finances. You choose which at signup, and a Seeker can always start one later if they end up wanting to list.

Yes — searching, saving, messaging, AI Scout and Safe-Meet viewings are free forever. There is no hidden tier where these become paid; if that ever changed, it would never apply retroactively to functions you were promised free.

Reach out through this Help Center with your account email. Because account type determines whether a Workspace exists, converting a Seeker account to a Provider account (or vice versa) is handled by our team rather than a self-service toggle, so nothing about your existing data gets mishandled in the process.

By Trust Score, verification level and freshness — never by payment. Two identical listings from providers at different trust levels will not rank the same, and no provider can pay to change that outcome.

Map view plots every matching Listing geographically, lets you draw or pan a custom search area with "Search this area," and can overlay a Neighborhood Trust layer — colored by our Neighborhood Truth Engine score — so you can see at a glance which areas score well before you even open a Listing.

Tap the heart icon on any Listing to shortlist it — no account required, it's saved to your browser. Open your shortlist to compare several properties side by side on price, size, location and trust score. Signing in additionally syncs your saved Listings (Favorites) across devices.

Yes — save a search with your filters and we'll alert you when fresh, matching Listings are published, so you're not re-running the same search every day.

A natural-language search assistant — describe what you want in plain English or Kiswahili ("2 bedroom in Kilimani under 90k, pet friendly") and Scout searches the exact same trust-ranked engine as the regular search page. It's a friendlier way in, not a separate or differently-ranked result set.

The affordability, mortgage and stamp-duty calculators give instant, formula-based estimates from the numbers you enter — no signup, no data stored. Instant Valuation estimates a property's value from real, comparable active Listings on the platform (never third-party data), and is explicit when there isn't enough comparable data nearby for a confident number. None of these are financial, legal, tax or professional-valuation advice.

It reflects how far a provider has climbed our 4-level verification ladder (phone → national ID → business registration → ownership) plus their live Trust Score, computed from proof-of-life freshness, reviews, responsiveness, listing quality, Safe-Meet history and account tenure. It can never be purchased — see the full Trust & Security page for the exact mechanics.

Never, under any circumstance. Viewings arranged through Safe-Meet are always free. Anyone requesting a viewing fee — through GETYOURHOME or otherwise — should be reported immediately; three confirmed fraud reports against the same provider freeze their entire Workspace.

You request a viewing time on a Listing, the Provider confirms a specific slot, and at the time of the visit a short confirmation code — generated fresh for that exact viewing — is exchanged in person. It can't be shared ahead of time to fake a visit, and a completed Safe-Meet becomes a verifiable record if a dispute ever needs investigating.

From the Listing, provider profile, or after a Safe-Meet viewing, file a report describing what happened — it takes under a minute. A provisional penalty applies immediately, then a human on our trust and safety team investigates (never an automated decision); a confirmed finding applies a substantial score penalty and, on a third confirmed report, freezes the whole Workspace. Unfounded reports have their provisional penalty lifted rather than leaving a permanent mark.

Yes. Disputes go through this Help Center and are reviewed by a different trust and safety team member than the one who made the original finding, with the outcome permanently recorded either way.

No — every account starts unverified and climbs the ladder over time. It does mean less has been independently checked, so we recommend a bit more caution, always using Safe-Meet, and never paying anything upfront regardless of how verified a provider appears.

From your Workspace, use Add Property: fill in the details, paste or upload photos (each is automatically checked for duplication against every other Listing on the platform), then publish. New Workspaces see a first-run onboarding flow that walks through this if it's your very first Listing.

Every Listing needs a fresh photo re-verification every 30 days to prove it's still real and available — 7 days overdue triggers automatic suppression from search results until it's completed. It's what stops stale or fake Listings from lingering indefinitely.

On eligible plans, yes — direct bookings for short-let and similar Listings flow through your booking inbox and calendar. You set the cancellation terms, deposit requirements and refund policy per Listing, and they must be shown clearly before a Seeker confirms; GETYOURHOME isn't a party to that booking contract, but a repeated pattern of not honouring it is a trust and fraud-review matter.

Invite teammates from Workspace settings; each seat's permissions follow the platform's fixed role matrix (for example, agents can never confirm bookings on their own — that's reserved for owner/manager-level roles by design, not an oversight). Seat counts are limited by plan; Pro and Agency plans include unlimited seats.

They group the Workspace by what you're doing: OVERVIEW is your dashboard; OPERATIONS covers Listings, the booking inbox and calendar; FINANCE covers Financials, Health, Scenarios and Reports; INTELLIGENCE covers the AI CFO; GROWTH covers Referrals; WORKSPACE covers Team and Settings. Anything not yet built for your role shows an honest "coming soon" panel rather than a broken link or a fake result.

Real income and expenses computed from your bookings, payouts and recorded costs — per-Listing and portfolio-wide — with the exact same underlying engine powering every other finance feature (Health, Scenarios, Reports, the CFO), so the numbers never disagree with each other across the Workspace.

A 0–100 score per Listing from six weighted operational factors, sorted worst-first with a clear priority signal (Sell-consideration → Review → Improve → Buy → Hold) and the specific drivers behind each score, so you know exactly what's dragging a property down and why.

Occupancy, rate, operating-cost and renovation levers against your real financial baseline — showing a projection, the delta from baseline, and payback period. You can also run the same scenario across your whole portfolio at once to see which property benefits most from a given change.

Both, depending on configuration — and it always tells you which. Without an AI key configured it answers from a deterministic template built directly from your real figures (still genuinely useful, never fake). When AI is enabled, Claude narrates the same real figures more fluently; the underlying numbers are identical either way, and no financial figure is ever invented by the AI layer.

Owner statements, agent payouts, a tax pack, financials P&L, an investor summary and an investor board pack — each available as CSV, JSON, XLSX or a branded PDF. The tax pack specifically requires the tax-pack add-on on your plan.

Free, Host, Pro and Agency — each with a different Listing limit and team-seat limit; Pro and Agency include unlimited seats. Full current limits and what's included at each tier are on the Plans & Features page. Ranking by Trust Score is identical at every tier — no plan buys better placement.

Subscription payments run through Safaricom M-Pesa. We receive confirmation that a payment happened — never your PIN, which never touches our systems at all.

Yes — changing plans is a deliberate, self-service action from Workspace settings. It's never automatic and never charges you without you initiating it.

Generally no, once paid, except where Kenyan consumer-protection law requires it or a specific offer states otherwise at the time of purchase — full detail is in the Terms of Use.

You'll be prompted to upgrade or unpublish an existing Listing before publishing a new one — nothing gets silently rejected or a limit silently ignored.

Nobody, until you explicitly grant in-app consent. Providers cannot see a Seeker's contact information just because a Listing was viewed or an inquiry was sent — consent is a deliberate, revealed action, per the Kenya Data Protection Act, 2019.

Yes, both from My Profile / My Account: a one-click DPA-compliant export, and account deletion which starts the removal process described in full in the Privacy Policy. If your Workspace has other active members, closing your own account doesn't delete shared Workspace data out from under them.

From My Profile: changing your password requires your current one and automatically signs out every other device; there's also a one-click "sign out of other devices" action if you ever suspect unauthorized access.

Yes — sensitive financial details are encrypted at rest, and if the encryption key is ever unavailable for any reason the system refuses to store the data rather than falling back to storing it unprotected. Full technical detail is on the Trust & Security page.

No — you must be at least 18 to create an account, per both our Terms of Use and Kenyan contract law.

Start with this Help Center — most concerns resolve faster that way. If you believe your rights under the Data Protection Act haven't been respected, you can also contact the Office of the Data Protection Commissioner (ODPC) directly; details are in the Privacy Policy.

By trust score, reviews and response rate — the same non-purchasable ranking used everywhere else on the platform. A licensed badge shows agents who've cleared the business/agency registration verification level.

Service providers (movers, cleaners, inspectors and similar) register and go through the same verification ladder as any other provider, and are ranked by real completed jobs and rating — never by payment. Categories span the full directory of services a mover into a new home or property owner typically needs.

Agent/Broker fits representing buyers, sellers or landlords on transactions you don't personally own. Developer/Investor fits managing your own portfolio or a new-development project. Both get a full Workspace; the distinction is about the relationship to the property, not the feature set.

Yes — every profile has a report action that goes straight into the same fraud-review process described in the Trust & Safety section above, regardless of which directory they're listed in.